{"id":17543,"date":"2024-07-11T14:50:13","date_gmt":"2024-07-11T12:50:13","guid":{"rendered":"https:\/\/lemonpro.com\/help\/"},"modified":"2025-09-22T15:39:04","modified_gmt":"2025-09-22T13:39:04","slug":"help","status":"publish","type":"page","link":"https:\/\/lemonpro.com\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div class=\"container\">\n            <\/div>\n\n<section class=\"b-hero o-uniwersal  default b-hero--lower-height2\" id=\"block_f117d1556c16194aa45de0ed06fd28e8\" style=\"\">\n\n    \n        <div class=\"b-hero__popup-slide\">\n            <div class=\"c-popup-slide-form primary\">\n    <div class=\"c-popup-slide-form__header js-switchers-custom\">\n        <div class=\"c-popup-slide-form__icon\">\n           <svg enable-background=\"new 0 0 50 50\" height=\"20px\" version=\"1.1\" viewBox=\"0 0 50 50\" width=\"20px\" xml:space=\"preserve\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"><rect fill=\"none\" height=\"50\" width=\"50\"\/><line fill=\"none\" stroke=\"#ffffff\" stroke-miterlimit=\"10\" stroke-width=\"4\" x1=\"9\" x2=\"41\" y1=\"25\" y2=\"25\"\/><line class=\"second\" fill=\"none\" stroke=\"#ffffff\" stroke-miterlimit=\"10\" stroke-width=\"4\" x1=\"25\" x2=\"25\" y1=\"9\" y2=\"41\"\/><\/svg>        <\/div>\n        <div class=\"c-popup-slide-form__text\">\n            Help\n        <\/div>\n    <\/div>\n    <div class=\"c-popup-slide-form__body\">\n        \n        <div class=\"c-form-basic\">\n            <div class=\"c-form-basic__form\">\n                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f17599-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"17599\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/17543#wpcf7-f17599-o1\" method=\"post\" class=\"wpcf7-form init wpcf7-acceptance-as-validation\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"17599\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f17599-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"c-form-field\">\n    <label for=\"your-email-inp\" class=\"c-form-field__label\">E-mail:*<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email c-form-field__input\" id=\"your-email-inp\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/div>\n<div class=\"c-form-field\">\n    <label for=\"tv-inp\" class=\"c-form-field__label\">Team Viewer ID:*<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"tv-946\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required c-form-field__input\" id=\"tv-inp\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tv-946\" \/><\/span>\n<\/div>\n<div class=\"c-form-field\">\n    <label for=\"tv-pass-inp\" class=\"c-form-field__label\">Team Viewer password:*.<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"tv-pass-946\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required c-form-field__input\" id=\"tv-pass-inp\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tv-pass-946\" \/><\/span>\n<\/div>\n<div class=\"c-form-field\">\n<label for=\"your-message-inp\" class=\"c-form-field__label\">Message:*<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required c-form-field__input c-form-field__input--textarea\" id=\"your-message-inp\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/div>\n\n<div class=\"c-form-field c-form-field--acceptance-wrapper\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-636\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-636\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the terms of <a href=\"\/en\/privacy-policy\/\">the Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/div>\n\n<div class=\"c-form-field c-form-field--submit\">\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner c-btn\" type=\"submit\" value=\"Send\" \/>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n            <\/div>\n        <\/div>\n\n    <\/div>\n<\/div>\n\n        <\/div>\n\n    \n    <div class=\"b-hero__wrapper\">\n\n        \n            <div class=\"b-hero__img-wrapper\" style=\"--bg_image_color: #ffd400; --bg_image_bg_color: #ffff21;\">\n                <img decoding=\"async\" width=\"2560\" height=\"859\" src=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-scaled.jpeg\" class=\"b-hero__img\" alt=\"\" loading=\"lazy\" style=\"--opacity: 0.5\" srcset=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-scaled.jpeg 2560w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-300x101.jpeg 300w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-1024x343.jpeg 1024w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-768x258.jpeg 768w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-1536x515.jpeg 1536w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/07\/PNG-image-2048x687.jpeg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>\n            <\/div>\n\n        \t\t\n\n        \t\t\n\n        <div class=\"container b-hero__container\">\n            <div class=\"row b-hero__row\">\n                <div class=\"col-lg-6 offset-lg-0 b-hero__col b-hero__col--desc\">\n                    <div class=\"b-hero__header\">\n\n                        \n                            <h1 class=\"c-heading b-hero__title c-heading--size-h2 c-heading--color-default\" style=\"\">Remote assistance<\/h1>\n\n                        \n                        \n                            <div class=\"c-text b-hero__desc c-text--weight-400 c-text--color-default\" style=\"\">Please download TeamViewer for the appropriate system and get started!<\/div>\n\n\n                                                \n                                            <\/div>\n                <\/div>\n            <\/div>\n\n            \n        <\/div>\n    <\/div>\n<\/section>\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center container is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><section class=\"b-desc-image o-wrapper o-uniwersal  default b-desc-image--none\" id=\"block_2a97dc8c5a516b6b5f45fc31f7f677ff\" style=\"\">\n\n    \n    <div class=\"container o-uniwersal__container\">\n        <div class=\"row b-desc-image__row\">\n            <div class=\"col-lg b-desc-image__col b-desc-image__col--desc\">\n                <div class=\"b-desc-image__header\">\n\n                    \n                        <h2 class=\"c-heading b-desc-image__title c-heading--size-h2 c-heading--color-default c-heading--type-line c-heading--type-line-default\" style=\"\">Windows<\/h2>\n\n                    \n                                    <\/div>\n\n                \n                \n                <div class=\"b-desc-image__footer\">\n\n                    \n                        <a class=\"c-btn b-desc-image__link c-btn--size-\" style=\"\" href=\"https:\/\/lemonpro3e92b480fd.blob.core.windows.net\/teamviewer\/TeamViewerQS-LemonPro.exe\" rel=\"nofollow noopener\" target=\"_blank\">\n          <span class=\"c-btn__text\">Download for Windows<\/span>\n    <\/a>\n\n\n                    \n                <\/div>\n            <\/div>\n\n            <div class=\"col-lg-4 b-desc-image__col b-desc-image__col--image\">\n\n                \n                    <div class=\"b-desc-image__img-wrapper\" style=\"\">\n                                                    <img decoding=\"async\" width=\"528\" height=\"120\" src=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox5001.png\" class=\"b-desc-image__img\" alt=\"\" style=\"\" loading=\"lazy\" srcset=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox5001.png 528w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox5001-300x68.png 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/>\n                                            <\/div>\n\n                \n                \n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<section class=\"b-desc-image o-wrapper o-uniwersal  default b-desc-image--none\" id=\"block_c2701663b217a3cc92d7dfd8bb68f1ea\" style=\"\">\n\n    \n    <div class=\"container o-uniwersal__container\">\n        <div class=\"row b-desc-image__row\">\n            <div class=\"col-lg b-desc-image__col b-desc-image__col--desc\">\n                <div class=\"b-desc-image__header\">\n\n                    \n                        <h2 class=\"c-heading b-desc-image__title c-heading--size-h2 c-heading--color-default c-heading--type-line c-heading--type-line-default\" style=\"\">Mac OS X<\/h2>\n\n                    \n                                    <\/div>\n\n                \n                \n                <div class=\"b-desc-image__footer\">\n\n                    \n                        <a class=\"c-btn b-desc-image__link c-btn--size-\" style=\"\" href=\"https:\/\/lemonpro3e92b480fd.blob.core.windows.net\/teamviewer\/TeamViewerQS-LemonPro.zip\" rel=\"nofollow noopener\" target=\"_blank\">\n          <span class=\"c-btn__text\">Download for Mac OS X<\/span>\n    <\/a>\n\n\n                    \n                <\/div>\n            <\/div>\n\n            <div class=\"col-lg-4 b-desc-image__col b-desc-image__col--image\">\n\n                \n                    <div class=\"b-desc-image__img-wrapper\" style=\"\">\n                                                    <img decoding=\"async\" width=\"528\" height=\"120\" src=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox500_grey1.png\" class=\"b-desc-image__img\" alt=\"\" style=\"\" loading=\"lazy\" srcset=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox500_grey1.png 528w, https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/team_viewer_logox500_grey1-300x68.png 300w\" sizes=\"auto, (max-width: 528px) 100vw, 528px\" \/>\n                                            <\/div>\n\n                \n                \n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/section><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"b-contact__wrapper disable-overflow\">\n        <div class=\"container\">\n            <div class=\"row\">\n                <div class=\"col-lg-12 col\" style=\"margin-inline: auto\">\n                    <div id=\"block_77a9db7d68c87b96cc75ab244946d90d\" class=\"b-contact \">\n                        <div class=\"b-contact__wrapper\">\n                            \n                                <h2 class=\"c-heading b-contact__title c-heading--size-h2 c-heading--color-default c-heading--type-line c-heading--type-line-default\" style=\"\">Fill out the form to connect with us<\/h2>\n\n                            \n                                                        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19943-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"19943\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/17543#wpcf7-f19943-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19943\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19943-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"b-contact__form\">\n  <div class=\"b-contact__row\">\n    <div><span class=\"wpcf7-form-control-wrap\" data-name=\"my-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail address\" value=\"\" type=\"email\" name=\"my-email\" \/><\/span><\/div>\n    <div><span class=\"wpcf7-form-control-wrap\" data-name=\"my-tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"my-tel\" \/><\/span><\/div>\n  <\/div>\n  <div class=\"b-contact__row\">\n    <div><span class=\"wpcf7-form-control-wrap\" data-name=\"tv-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Team Viewer ID\" value=\"\" type=\"text\" name=\"tv-id\" \/><\/span><\/div>\n    <div><span class=\"wpcf7-form-control-wrap\" data-name=\"tv-pass\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Team Viewer password\" value=\"\" type=\"text\" name=\"tv-pass\" \/><\/span><\/div>\n  <\/div>\n  <div><span class=\"wpcf7-form-control-wrap\" data-name=\"my-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"my-message\"><\/textarea><\/span><\/div>\n  <div class=\"b-contact__row c-form-field--submit\">\n    <input class=\"wpcf7-form-control wpcf7-submit has-spinner c-btn\" type=\"submit\" value=\"Send\" \/>\n  <\/div>\n  <div class=\"checkbox\"><span class=\"wpcf7-form-control-wrap\" data-name=\"my-checkbox\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"my-checkbox\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept the conditions <a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n<section class=\"b-desc-image o-wrapper o-uniwersal  default b-desc-image--none\" id=\"block_76d9212c226a8a2b3e9a4ac504dfd1c6\" style=\"\">\n\n    \n    <div class=\"container o-uniwersal__container\">\n        <div class=\"row b-desc-image__row\">\n            <div class=\"col-lg-12 b-desc-image__col b-desc-image__col--desc\">\n                <div class=\"b-desc-image__header\">\n\n                    \n                        <h2 class=\"c-heading  c-heading--size-h2 c-heading--color-default c-heading--type-line c-heading--type-line-default\" style=\"\">How does it work?<\/h2>\n\n                    \n                    \n                        <div class=\"c-text b-desc-image__desc c-text--weight-400 c-text--color-default\" style=\"\"><p style=\"text-align: justify;\">Download TeamViewer to your computer and run it. Send us your TeamViewer ID and password to establish a connection. TeamViewer QuickSupport does not need to be installed and can be executed without Windows administrator privileges.  <\/p>\n<p style=\"text-align: justify;\"><strong>INFO: the remote assistance application is not installed on the computer and does not change any settings in the computer&#8217;s operating system.<\/strong><\/p><\/div>\n\n\n                                    <\/div>\n\n                \n                \n                    <div class=\"b-desc-image__custom-list\">\n\n                                                    <div class=\"b-desc-image__custom-list-item\">\n                                <img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/call_24dp_000000_FILL0_wght400_GRAD0_opsz24.svg\" class=\"attachment-full size-full\" alt=\"\" style=\"height:auto\" loading=\"lazy\" \/>\n                                <span>Support: +48 22 100 6516<\/span>\n                            <\/div>\n                                                    <div class=\"b-desc-image__custom-list-item\">\n                                <img decoding=\"async\" width=\"24\" height=\"24\" src=\"https:\/\/lemonpro-cmffdgb6cqctgyhx.z03.azurefd.net\/wp-content\/uploads\/2024\/08\/mail_24dp_000000_FILL0_wght400_GRAD0_opsz24.svg\" class=\"attachment-full size-full\" alt=\"\" style=\"height:auto\" loading=\"lazy\" \/>\n                                <span>E- mail: service@lemonpro.com<\/span>\n                            <\/div>\n                        \n                    <\/div>\n\n                \n                <div class=\"b-desc-image__footer\">\n\n                    \n                <\/div>\n            <\/div>\n\n            <div class=\"col-lg-4 b-desc-image__col b-desc-image__col--image\">\n\n                \n                \n                \n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n<div id=\"block_a5d705f92bf2ff9e4970a166b1ffbe46\"\n     class=\"b-spacer o-uniwersal default\"\n     style=\"--desktop: 80px; --mobile: 50px;  \">\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":38,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17543","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/pages\/17543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/comments?post=17543"}],"version-history":[{"count":9,"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/pages\/17543\/revisions"}],"predecessor-version":[{"id":21204,"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/pages\/17543\/revisions\/21204"}],"wp:attachment":[{"href":"https:\/\/lemonpro.com\/en\/wp-json\/wp\/v2\/media?parent=17543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}