Contact Center HUB
Improve the quality of customer service by increasing the efficiency of operations.
CC HUB from NFON is an advanced call center that integrates various communication channels such as phone, email and instant messaging. With this solution, companies can effectively manage customer calls and messages, while creating a customer database and analyzing historical requests.
Features and Capabilities
CC HUB allows you to answer calls, send emails and manage customers calling your company. The service integrates with phone, email and instant messaging, capturing messages and creating a customer database. As a result, employees can easily analyze customer requests and improve service quality.
Make communication management easier with NFON Contact Center Hub
Increase the quality of your customer service. NFON Contact Center Hub is a sophisticated, yet easy-to-use and easy-to-implement customer service support tool. It integrates all customer communication channels, allowing agents to quickly access all necessary information about callers.
Nowadays, customers use multiple communication channels to contact companies. Our goal is to integrate these channels into a single tool that will enable efficient and easy management of all requests and organization of agents’ work. Contact Center Hub offers these capabilities, while providing access to CRM data and information about each customer’s previous requests.
By working with Lemon Pro, you can count on professional support in the implementation and management of the Contact Center Hub system.
Advantages of CC HUB
All communication channels in one tool. CC HUB allows you to receive and send messages from different sources, making it easier to manage your customer communications.
The ability to analyze historical requests, which facilitates the work of salespeople and other employees. As a result, companies can better understand their customers’ needs and adjust their services.
Create and manage a customer database. CC HUB automatically captures and saves customer information, allowing you to easily track contact history and better manage relationships.
Customizable service to meet individual company needs. CC HUB can be easily expanded with additional functions and lines, allowing the system to scale as your business grows.
With the integration of various communication channels and the ability to analyze requests, companies can quickly respond to customer needs and improve service.
Automating call and messaging processes saves time and resources, increasing the company’s operational efficiency.
CC HUB application examples
Tailor the Contact Center Hub to your needs and improve the customer experience.
The user-tracking feature enables accurate monitoring of agent activity, which can be used for training purposes and improving customer service.
With live reporting features, Contact Center Hub provides detailed activity reports that can be automatically sent to supervisors or managers. This facilitates planning, such as determining the number of agents needed at any given time.